Wednesday

09 Oct

17:30

Get out of the black hole – and plug it with services


AW Seminar

FOOD:
Yes

LEVEL:
Intermediate

We will start with mingle and something nice to eat and drink.

Presentation starts at 18.00

Abstract

Is IT considered to be a black hole in your organisation? Maybe you have heard statements from the business side like ”IT is too expensive”, ”We have to cut maintenance costs” and ”We don’t know what we are paying for”?

The rapid innovation and development of software and hardware bring many opportunities to improve business processes and business efficiency. However, somewhere down the road the value of the IT investments got harder to relate to concrete business value.

Service Management is all about closing the gap between IT and business. To be transparent and show how IT-services directly relates to improved business outcome. To present the IT delivery as IT services mapped to business processes and activities also clarifies that it is the business needs and business decisions that drive IT cost, not the IT organisation as such.

To be able to take the right strategic decisions you need to understand, present and explain the link from software and hardware to the real business value. What should be prioritized, what can be outsourced, where can we consolidate to avoid many solutions mapping to the same business need?

Welcome to a seminar with a mixture of real life examples, theory and discussions where your own experiences and challenges will set the scene.

Facilitators:

Jens Johansson and Therese Bülow, certified Service Managers and ITIL Exerts, will present and facilitate the evening. They have been working within the Service Management area for 10+ years and are consultants and trainers at Avega Group in Malmö.

This seminar is brought to you by

Avega Group



Tags business development innovation management

Platinum Partners

Capish100px

Premium Partners

Verisure100 Netset100px Qlik100px Axis100px Neo4j 100px Cenito100px Mediaevolution100px Ecraft100px Tretton37px100 Combitech100px Webstep100pxnew Playtechbgt100px Securelink100px

Partners

Simplyawe100px Crosstech100px Empear100px Oneagency100px Tieto100pxnew Vergic100px Handelsbanken100px Lytics100px Softhouse100px Thirdbase100px Purplescout100px Apsis100px U blox100px Lundalogik100px 24hr100px Schneider100px Yrkesorange100px Experis100px Oddhill100px Se 100px Hotnew100px Tedkomp100px Stratiteq100pxbl Hero gaming logo web partner 100 Seavus web partner 100 Frontiot100px Af100px Ifacts logo partner 100px Resursbank 100px Falconio100px Pinmeto100px Additude100px Bimobject100px Stickybit100px Terranet100px Humanit100px
Sign in